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Investment & Accessory Care

Common Care Questions

If your rings have mounted stones or even a texturing on the inner band, you should still be able to use the methods outlined above to clean them. Although if using a gentle toothbrush and mild soap doesn't lift away the tough grime, we recommend you visit a trusted, local jeweler to have it professionally cleaned.

You should avoid using an ultrasonic cleaner on any jewelry that includes at-risk gemstones (heavily included or fractured), pieces with inlay accents, intricate filigree, pieces with cameos, foil backed stones (common with "costume" jewelry), or high risk stones listed below.

Using an ultrasonic cleaner on the following gemstones will likely damage them: amber, emeralds, fluorite, iolite, jade, kunzite, kyanite, labradorite, lapis lazuli, moonstone, opals, pearls, sunstone, tanzanite, topaz, tourmaline, turquoise, and zircon.

The safest option is to not wear those pieces until they are repaired. We recommend you find a trusted, local jeweler and send your pieces to repair. If the jewelry in question is a Timio 24K piece, you're welcome to contact us at support@timio24k.com or via our contact page and we'll get back to you as soon as possible about your repair request.