This is a commonly held misconception throughout much of the jewelry industry. While 24K gold and fine silver are softer than alloyed versions, they are still perfectly suitable to be made into jewelry and worn. Just like any of your other jewelry, you should treat them with care. Learn more about 24K gold and fine silver on our blog.

We love making custom pieces in 24 karat gold and fine sliver! Click through to send us a Custom Inquiry interest form and we'll contact you about scheduling and cost based on your unique project.

Currently we ship only within the United States, including Hawaii and Alaska. Though we're actively working on expanding to ship to more locations.

Your order will be shipped with insured, tracked shipping. The postal service should update the packages location at each stop on its journey to you, and a signature is required for delivery. Signature upon delivery is not available for Canadian addresses. These measures help to keep your package safe while in transit. If you notice anything amiss with your package, contact us immediately at support@timio24k.com.

We're overjoyed to hear that we're a part of helping you and your loved ones celebrate a special occasion! We always recommend that you check the package's contents once you've signed for and received it. The Timio package inside can be closed to appear undisturbed after you've checked that your purchase is as desired.

We advise you check it immediately to ensure that if anything is amiss, you're able to contact us right away so we can correct it. You can contact us at support@timio24k.com and we'll answer within 48 hours.

Of course! Please refer to our full Frequently Asked Questions page linked below. If your question or concern is still unanswered, please reach out to us via the Contact form or at support@timio24k.com.